Stone & Slate Discounts Privacy policy
Privacy Policy
Stone Slate Discounts (ABN: 33007019794) This Privacy Policy was last updated on October 6, 2025.
At Stone Slate Discounts, a natural stone pavers and tiles company, we are committed to protecting the privacy of your personal information. We respect your right to privacy and understand that you trust us to handle your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide to us, both in-store and online, in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. About Us
Stone Slate Discounts is a provider of natural stone pavers and tiles located in Australia.
Our Contact Details:
- Company Name: Stone Slate Discounts
- URL: https://slatediscounts.com.au/
- Address: 1-2/ 12 Princes Highway, Doveton, VIC 3177
- Phone (P): 03 9706 9767
- Email (E): [email protected]
2. Collection of Personal Information
We collect personal information that is reasonably necessary for us to carry out our business functions and activities, which includes providing quotes, processing orders, and communicating with our customers.
2.1 Kinds of Personal Information Collected
The personal information we collect may include:
- Contact Information: Name, address (for delivery and quoting), email address, and phone number.
- Account Information: If you register for an account, this may include your company name (if applicable), name, address, email, and telephone number.
- Quote and Order Details: Information related to your product selection, measurements, and project details.
- Online Activity Data: Information collected via our website, such as IP addresses, browser type, and user activity (see Log Files and Cookies sections below).
2.2 How We Collect Personal Information
We collect personal information directly from you when you:
- Request a Quote (In-Store or Online): This is where we gather your Name, Address, Phone, and Email to prepare and send the quote, and for follow-up communication.
- Place an Order (In-Store or Online): To process the transaction, manage delivery, and maintain a record of the sale.
- Communicate with us directly: Via phone, email, contact forms on our website, or in person (e.g., messages, attachments).
- Register for an account on our website.
- Use our website: Through automated technologies like cookies.
If we receive unsolicited personal information that we could not have collected in accordance with the APPs, we will destroy or de-identify the information as soon as practicable, provided it is lawful to do so.
3. Purposes for Which We Collect, Hold, Use, and Disclose Personal Information
We use the information we collect for the following purposes:
- To provide services: To generate, send, and follow up on your requested quotes (both in-store and online), and to process, fulfil, and manage your orders and deliveries.
- To communicate with you: For customer service, to provide updates about your quote or order, and to respond to your enquiries.
- Marketing and Promotions: To send you emails or communications about our new products, services, features, and promotions, where you have consented to receive such communications.
- Website Improvement: To operate, maintain, improve, and personalise our website, understand and analyse its usage, and develop new features.
- Internal Operations: To maintain our business records, comply with legal obligations, and prevent fraud.
We will only use or disclose your personal information for a secondary purpose if the secondary purpose is related to the primary purpose and you would reasonably expect us to do so, or if an exception under the APPs applies (e.g., with your consent, or as required by law).
4. Disclosure of Personal Information
We may disclose your personal information to third parties who assist us in performing our functions and activities, including:
- Delivery and Logistics Providers: To arrange and manage the delivery of your pavers and tiles.
- IT Service Providers: For website hosting, data storage, and other technical services.
- Professional Advisers: Including lawyers, accountants, and auditors.
- Payment Processors: To securely handle payment transactions.
We require that these third parties have robust security and privacy policies in place to protect the information they receive.
Overseas Disclosure
We generally do not disclose your personal information to overseas recipients. If we were to engage a service provider located outside of Australia (e.g., for data storage or IT support), we would take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the APPs.
5. Direct Marketing
We may use your personal information to send you marketing and promotional material that we believe may be of interest to you.
- You can opt-out of receiving direct marketing communications from us at any time by contacting us directly (see Section 11) or by using the ‘unsubscribe’ link provided in the email or electronic communication.
- We will only use or disclose your sensitive information (if collected) for the purpose of direct marketing if you have consented to that use or disclosure.
6. Storage and Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure.
We protect personal information by:
- Securing our physical premises and paper records.
- Implementing internal access controls for our IT systems.
- Using secure servers and encryption for online data transmission.
- Regularly reviewing and updating our security practices.
When personal information is no longer needed for the purpose for which it was collected, we take reasonable steps to destroy or permanently de-identify the information, in accordance with the APPs and our legal obligations.
7. Access and Correction
You have a right to request access to the personal information we hold about you and to request that we correct that information.
- Access: We will provide you with access to your personal information upon request, subject to certain exceptions outlined in the Privacy Act. We may charge a small administrative fee for providing access.
- Correction: If you believe that the personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you may request we correct it. We will take reasonable steps to correct the information or, if we disagree with the correction, we will make a note of your requested correction with the data.
To request access or a correction, please contact us using the details in Section 11.
8. Website Data, Cookies, and Third Parties
Log Files
We follow a standard procedure of using log files, which is a common practice among hosting companies. The information collected includes IP addresses, browser type, ISP, date and time stamp, referring/exit pages, and clicks. This information is non-personally identifiable and is used for analysing trends, administering the site, tracking users’ movement, and gathering demographic information.
Cookies and Web Beacons
We use “cookies” to store information, including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.
Third Party Advertisers and Websites
Our Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of any third-party ad servers or websites for more detailed information, which may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options.
9. Data Protection Rights for International Customers (GDPR & CCPA)
While our business is based in Australia, we acknowledge that international privacy laws may apply to certain transactions or visitors. We aim to respect the core rights these regulations provide:
- GDPR Data Protection Rights (e.g., EU Residents): You have rights including the right to access, rectification, erasure (right to be forgotten), restriction of processing, objection to processing, and data portability, under certain conditions.
- CCPA Privacy Rights (e.g., California Consumers): You have rights including the right to request disclosure of categories and specific pieces of personal data collected, the right to request deletion of personal data, and the right to opt-out of the sale of personal information.
If you make a request to exercise any of these rights, we will respond within one month.
10. How to Make a Complaint
If you believe that we have breached the Australian Privacy Principles or a binding registered APP Code, you may lodge a complaint with us.
How to Complain to Us: Please detail your complaint in writing and send it to our Privacy Officer via the contact details in Section 11. We will acknowledge your complaint within a reasonable time, and we will aim to investigate and respond to you within 30 days.
If You are Unsatisfied: If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
- Online: www.oaic.gov.au
- Phone: 1300 363 992
- Email: [email protected]
11. Contact Us
If you have any questions or suggestions about this Privacy Policy, wish to access or correct your information, or want to make a complaint, please contact our Privacy Officer:
- Privacy Officer: The Manager
- Address: 1-2/ 12 Princes Highway, Doveton, VIC 3177
- Phone: 03 9706 9767
- Email: [email protected]
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our information handling practices or legal obligations. We advise you to review this page periodically for any changes. We will notify you of any significant changes by posting the new Privacy Policy on this page. Changes are effective immediately after they are posted.
